Harvey Norman
Lack of service and poor product

I bought a bedroom package from Harvey Norman Chirnside Park 4 weeks ago for just under $ the sales man told me he would keep me updated on when i will get my bed package, HE NEVER DID. I tried to contact him on several occasions, when he finally answered he told me he would call me back as he did not know the delivery date. THIS NEVER HAPPENED!

When the bedroom package finally arrived i found it to be scratched, damaged and in appalling condition. I rang and voiced my concerns with the Manager. She said that they could replace the bedroom package but it would be up to 11 weeks before i could get another. I was told that i was not entitled to a full refund.

I contacted Consumer Affairs and they informed me i was entitled to a full refund and that Harvey Norman Chirnside Park were in breach of the Refund Consumer Laws. I called them back to inform Harvey Norman of this. This was met with a rude abrupt response. SO MUCH FOR CUSTOMER SERVICE!!! I was then refunded my money but i was told that i had to pay for the return of the broken goods Back to Harvey Norman. THEY SHOULD HAVE COVERED THIS COST! Poor form Harvey Norman as u supplied damaged goods i should not have to pay your subcontractor to return the goods to you as you did not supply what i paid for.

I will never shop with you or any Harvey Norman ever again especially CHIRNSIDE PARK!!!

Steer clear of them!!!

Company: Harvey Norman
Country: Australia
State: Victoria
City: Melbourne
Address: chirniside park

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