Harevy Norman
Poor Service

I was needing a laptop for tafe. I heard about the GE Mastercard so i applied online.
Once i received my card i went to Harvey Norman to get a laptop.
After choosing the right one out, i went and filled out the contract and was ready to pack it up and leave until... they said Flexi rent was a better option for me and cheaper for me as well. So they tore up my GE Mastercard contract and signed me up for Flexi rent.
Harvey Norman were not looking out for my best interests at all as i am paying double the amount and paying it off longer and i am only renting it.
When i went back into the store i told them i couldn't pay for it and it was not what i came in here for. They told me it was Flexi rent that can only rip up the contract (but they could rip up my GE Mastercard like that??)
I have been struggling to pay the Flexi rent so Cameron at Harvey Norman phoned me and said Flexi Rent had cancelled my contract and i had to phone them.
When i rang Flexi rent and started talking to Rob about what happened and he said well if i tell Harvey Norman what has happened it is in their hands to cancel it.
I rang Harvey Norman to question this as they lied to me about that. They covered themself up until i told them i had a confirmation letter coming from Flexi rent.
Harvey Norman said they are going to ring Flexi rent and cancel it and sign me back up to GE Mastercard.
So what happenes to the money i have forked out???
I don't think i should have to pay for the laptop! Harvey Norman should! They want to play around with other peoples money the same should be done to them!
You do what is best for your customers, not do what isn't and get them into debt!
And i was LIED too by them!!!
Im appauled and will NEVER go through them again! And word of mouth is a HUGE thing!

Company: Harevy Norman
Country: Australia
State: New South Wales
City: Bennetts Green
Address: 7 Abdon Close
Phone: 0249484555
Site: www.harveynorman.com.au

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