Harvey Norman
Manufacturers warranty

After 4 months of waiting for a reply and repeated phone calls to have a Lounge that i bought for $3200 to be fixed under the manufacturers warranty (Moran Furniture) i was told that i would have to part with $190 for my lounge to be transported to the Cranbourne store which will then be collected by Moran to be transported to their manufacturing warehouse. When purchasing the lounge i was told that it had a 10 year warranty however i was not told that if i was unfortunate enough to need to use the warranty i would be charged cartage as i assumed... silly me... that a manufacturers warranty or the store supplying the goods would include cartage as part of the warranty and claim. The staff to their credit did push Moran to fix the defect which they were reluctant to do, however when Moran stated that they will only collect the lounge from the place of purchase i was told i would need to pay for the cartage to get the lounge to Cranbourne because the store did not want to be charged by there delivery company for a credit claim. I would think that if Harvey Norman did not want to pay for the collection of the lounge they could have billed Moran for the collection and delivery under the warranty claim but seem to have washed their hands of the problem assuring me that they have done enough and if i do not wish to pay the $190 the warranty claim will be void leaving me with a totally unusable lounge.

Company: Harvey Norman
Country: Australia
State: Victoria

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