Harvey Norman
Extremely rude salesperson

Bought a new fridge and washing machine from a salesperson called harken at harvey norman in morrabin.
When the fridge was delivered it came without a box, and on further inspection i found a number of scratchers and a dent on the side of the fridge. I rang the store and spoke to the jerk who sold me the goods and was informed I should have known about the damage as the fridge was discounted, I explained to him that if I had known I wouldnt have bought the item. He was so insistent that I accept the situation and It was only when I explainedto him I work at a school that has done a lot of business with him he backed down. He promised that he would replace the fridge with a new model due in the following week.
The following week came and went and no fridge, so I rang and I was informed in avery rude voice not to bother calling again as he would call when it came in, to which I replied I had every right to call and in fact he should have given me a curtesy call with an apology. It is now the third week and when I called was informed the fridge would take another 2 weeks, So after copping another rude mouthful from him in which he called me a liar (funny that) I informed him I would be speaking to the franchise manager, his words were "dont bother as you wont get anywhere the salesmen are always looked after" I wonder if Mr Harvey Norman is aware how tarnished his name will become if customers like me continue to be treated with such disrespect.

Company: Harvey Norman
Country: Australia
State: Victoria

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