Vodaphone
Shocking Service

Well all I can say is OMG!! I have never experienced anything like it. I find my self loosing it at at sales/customer care representative out of sheer desperation and frustration at the constant blocking in a process of remigration back to 3 Mobile as my provider (Due to terrible coverage for both phone and internet with vodaphone)... I have been in a process for 3 weeks now... and I keep getting"someone from that department will call you back " in the next 7 working days, 5 days, 24 hours, 4 hours and so on... Heaven forbid if I have a life and cant get to the phone as guess what... I cant call anybody back!!! Driving me mental... I was previously with 3mobile but when I moved interstate and wanted to tether for internet... got slammed with roaming charges!!! another OMG!!and hence the move to vodaphone who dont have roaming so your safe! Safe... or so I thought... DONT MOVE FROM THAT SPOT for coverage and even then it can still go from 2 bar to searching without moving an inch... Oh and by the way... Im a single mother with 3 little boys..as if I need this... I dont even have the time to be writing this but I am so beside myself... Vodaphone dont know how to look after their customers... 3 Moblie have been excellent...(despite roaming)... resorting to the telecommunications ombudsman for crying out loud... surely an big company like that must have a policy/procedure in place for the customer service rep to hand you over to someone who CAN sort it out... I have spent some hours now on the phone.(totally challenging with a 10mth, 2 and 4 yaer old hey)... waiting while they talk to the 'back end team' who deal with reverse migration... for all their time talking and me waiting... it could have been spent just talking to me and doing the job!! and why they cant be more specific about a time to call me is insane... Thanks for listening and hoping you feel well informed to never go near these guys... SHEEEK! :)

Company: Vodaphone
Country: Australia

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