Three (internet service provider)
False and misrepresentation

I AM EXTREMELY DISAPPOINTED AND UPSET BY "3" AUSTRALIA.

I SIGNED A CONTRACT WITH "3" BASED ON THE REPRESENTATION OF THE STAFF OF "3" STORE TELLING ME THAT I CAN USE ABOUT 8 HOURS A DAY FOR INTERNET SERVICE AS WELL AS MOBILE PHONE SERVICE IF I JOINED A CAP PLAN OF $69 A MONTH.

SINCE I HAVE NEVER USED INTERNET SERVICE AT HOME, I BELIEVED "3" STAFF AND SIGNED THE CONTRACT. I HAVE REPEATEDLY ASKED THAT FEMALE STAFF WOULD I BE CHARGED MORE THAN $69 A MONTH IF I USE 8 HOURS A DAY INTERNET SERVICE. SHE TOLD ME THAT "3" WOULD NOT CHARGE ME MORE THAN THAT AMOUNT IF I DID NOT DOWNLOAD THE MOVIE BUT ONLY FOR BROWSING PURPOSES, I COULD USE 8 HOURS A DAY WITHOUT EXCEEDING THE LIMIT.

THERE ARE 2 FRIENDS GOING WITH ME WITNESSED THAT I HAVE REPEATEDLY ASKED THIS QUESTION AND GOT "3"'S ANSWER AS DESCRIBED ABOVE.

AFTER A FEW DAYS' SERVICES, MY INTERNET SERVICES WERE SUSPENDED.
ABOUT 7 NOVEMBER I HAVE CALLED THE CUSTOMER SERVICES FOR REASON OF THIS SUSPENSION. AND I KNEW THAT THE REASON OF SUPENSION IS DUE TO OVERUSE OF INTERNET SERVICE. I WAS SO SHOCKING AND UPSET AT THAT MOMENT, I TOLD THE CUSTOMER SERVICE OFFICER THE SAME THING AS I DID ABOVE. THE CUSTOMER OFFICER ASKED ME TO WAIT AND HE WOULD TALK TO THE MANAGEMENT AND GAVE ME AN ANSWER.

THEREFORE, I WAIT AND WAIT...

NOBODY ANSWERED ME INSTEAD OF MY KEEP ON CALLING TO CUSTOMER SERVICE AND THREE'S AREA MANAGER "MARIO". SOMEBODY JUST CALLED ME TO TELL ME IF I DID NOT PAY THE BILLS, I WOULD BE BLACK LISTED... AND IT WOULD SHOW ON MY PERSONAL CREDIT RATING ETC.

I REALLY DO NOT KNOW WHAT I CAN DO? WOULD SOMEBODY GOOD ENOUGH TO TEACH ME?

MY EMAIL ACCOUNT IS B68979198@yahoo.com. THANKS A LOT.

Company: Three (internet service provider)
Country: Australia
State: Victoria
City: Melbourne Metro Area

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