Toys R Us Australia
Horrible customer service at Toys R us store, ACT

I had a very bad customer experience at Majura Park Toys R us y'day.

I went into the ToysRus shop y'day to buy a baby cot, baby bathtub & a lot of baby items. I asked initially a staff where I can get a shopping trolley as I couldn't find one in front of the store. He adviced me to search in front of the main entrance of the store. I went out twice & couldn't find any.
I continued my shopping with a shopping basket. I bought nearly $400 worth of baby products.
At the billing counter I requested again where I could get a shopping trolley. The staff again asked me to look in front if I couldn't find one all trollys are in use.
The baby cot alone weighed 15 kg. There was no way I could get it to my car without a trolley. I requested 2 more staff where I could get a BabysR us shopping trolley. They were very indifferent to me & stated that all shopping trolleys are in use. I waited for 15 minutes in the store in front of the cash register for a trolley. None of the staff even bothered to help me or at least direct me where I could get a trolley.
At last I went out to the car park & had to sneak in a Woolworths trolley to take the stuff I bought just from ToysRus to my car.

Company: Toys R Us Australia
Country: Australia
City: Majura Park, ACT

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