Readers Digest
Account handed over even after payment

I ordered a book set from Readers Digest last year November, after placing the order, I decided that I actually didn't want the books, and so I emailed the company to cancel the order, I was told that the order had already been dispatched to me, and that should I still not want it, I could send it back to them, at my expense, and they would then credit my account upon receipt of the items. When the items arrived I decided it was too much hassle to send it back to them, and so I kept them. I then made payment at my local post office. I was contacted about a week and a half ago via sms to inform me to please contact a tracing company regarding the outstanding payment for my order. It is nearly a year later, and I had to go digging around to find a receipt to prove that I had in fact paid them. Luckily I managed to find the receipt and have submitted it to the tracers as well as to RD today. I find it abhorrent that they left it until now to inform me of a problem and then do so via sms telling me to contact a tracing company. RD Needs to up their standard of Customer Care Service.

Company: Readers Digest
Country: Australia
City: International

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