Harvey Norman
Double charge on delivery of air conditioner unit

I bought an air-conditioner unit from Harvey Norman at Gardener Road in Alexandria. When making payment, I specifically ask the sales person to put a note on delivery arrangement requesting that the delivery person must call me 15 minutes before approaching. Its warehouse staff called one day before delivery to indicating the delivery time slot from 10.00am to 2.00pm and indicating that the delivery person will call half an hour before approaching. On the delivery day, I waited for the call but the call never comes. At around noon, I check with the store on the delivery arrangement but I was told to wait as it is still within the delivery time slot. No exact delivery time can be given. At around 1.30pm, I call again on why still no call. Again, I was told to wait for the call. At around 2.30 pm, I call the store again to check why still no call fromthe delivery person. This time, I was told that the delivery person has brought my air-conditioner unit back to their warehouse. I was further told that the delivery person made 2 phone calls to my mobile with half an hour interval without any success and took a picture of my unit. the store manager now gives me 2 options: 1 is to pay up 2nd delivery charge or 2. If I choose to cancel the order, the store will charge me 20% cancellation fee on the air conditioner unit price. What is my option? thank you for your effort and advice.

Company: Harvey Norman
Country: Australia
State: New South Wales

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