Harvey Norman/ xbox 360 Kinect Sensor
Poor Service

Very poor customer service.

I purchased online from chatswood store
item: x1 xbox 360 Kinect Sensor - LPF-00028 Includes $50 Cashback
(bundle - Kinect Sensor 1 Game 2 Full Game downloads included)
date: 8/01

9/01
item was picked up from store
upon pickup of item i request confirmation that i had correct box before i left the store as i noticed it was not the promotional box.
Zac@games & computing department confirmed yes i did have correct box and provided incorrect instructions - that i would need to go to website and redeem free games there

10/01
next day after following instructions to confirm i was mislead i called back the store.
spoke to zac again and advised this was the product information trained to the staff and that noone has experience with how to do this.
Zac advised to leave my details & he will notify his General Store Manager regarding this issue and call me back same day.

12/01
no call back.
contacted store requesting to speak directly to the GM, zac was advised he is currently in meeting to whom will call me back.

13/01
no call back.
contacted store requesting to speak to GM.
my phone call was redirected to over 5 different staff then disconnected
called back store
i then was advised he has gone for the day

15/01
no call back
contacted store. was advised by zac they have given wrong box. They are ordering in stock which will be received in 1 weeks& 1/2. They will call me back when arrives.

28/01
no call back
contacted store. zac talked to their warehouse.was informed supply has been sent but their store was unable to locate whereabouts.
again store advised they will call me back nextday

01/02
no call back
contacted store requesting to speak to GM. was advised he was not there
Zac advised he will personally call me back within 3 days with an answer.

06/02
no call back
If i could get same price elsewhere i would have refunded item already but everywhere prices are up approx 50

Company: Harvey Norman/ xbox 360 Kinect Sensor
Country: Australia
State: New South Wales
City: Sydney
Address: 345 Victoria Avenue Chatswood NSW 2067
Phone: 0294191100
Site: www.harveynorman.com.au

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