Jet Star
Pathetic Customer Service

We booked tickets from Melbourne to Sydney return,

They were cheap promotional tickets in result my cousin had to pay $80.00 to check in her baggage on top of her flight tickets then being 1kg over coming home she got offered another $30 for 1kg.

Their service was rude and arrogant.

Coming home we experience their service to be the same where a flight attendant was collecting baggage that was stored 10 seats back because there wasn't enough room for everyone to put their own baggage on top of their own overhead storage. Mine was one of them so I asked if she could collect mine too her response was "No I have to concentrate on people in row 1"!!!

I'm pretty sure I payed the same as them if not more because of our extra baggage!! Never flying Jet Star again!

Company: Jet Star
Country: Australia
State: Victoria

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