Jet Star
NEVER FLY JET STAR-Change of Itinerary

WARNING: NEVER FLY JET-STAR!!!. Sure its cheap but the constant problems by far outweigh the accomplishment of snagging a cheap flight. I made a reservation 2 weeks ago and have had my Itinerary changed on me 2 times since then. The first was a time change of about 2 hours. The second was a date change. I was due to fly out of Auckland on the 9th of March to Sydney where I would connect to my Sydney-Japan flight later that day. Jet Star changed my flight to the 10th (The following day) meaning I couldnt make the connection in time. When I finally got through to a Jet Star representative in Melbourne and explained my situation I was not offered a reason and barely got an apology from her. In fact it was her that had the attitude of Jet Star were doing me a favor, "Listen do you want me to change your flight or not". You just cant change a date of a flight and send an email notifying the customer of that. A time change although troublesome may be worked around but a COMPLETE DAY CHANGE. YOU MUST BE JOKING. PS: According to my rude and welcome to Australia representative "IT HAPPENS ALL THE TIME"... DONT FLY JET STAR.!!!

Company: Jet Star
Country: Australia

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