British Airways
Poor customer service - lost baggage

4 weeks after transiting through Heathrow, we still have not recovered one of the 3 items BA lost. One piece of luggage did arrive intact, our stroller arrived BROKEN and the third piece of luggage never arrived. Now as a frequent flyer there is nothing unusual about lost luggage - it happens! but our experience dealing with BA is what has frustrated us. After receiving a tracking number and telephone contacts we have called and left at least 10 messages, been redirected to various numbers many of them disconnected, received automated responses to web enquires or been dismissed by anyone in BA customer service who keep telling us it is not their concern and redirecting us to the same disconnected or unanswered numbers. BA couldn't care! good luck if you choose to fly BA - hope your luggage arrives safely.

Company: British Airways
Country: Australia

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