Tiger Airways
Booking refund

On the 19 Aug I booked a flight for a friend and I to Qld and we were to depart in January. Total return fares for both of us incl baggage was $542.00 which was cheaper than Virgin or Jetstar.

Few days later went on to website and found that Tiger had cancelled booking. Rang call centre to find out what was happening.

Apparently as of Jan Tiger have discontinued flying to Brisbane any more from Adelaide. We will be getting a refund but not full amount we will only get $355 meaning my friend and I will be out of pocket. We were also total refund will take up to 6 weeks to be processed we are still waiting 8 weeks later and was told yesterday it could be another 8 weeks yet.

This is not good enough as now we have to turn around and book a flight with another airline without the finances from the refund and we both need to be in Qld in January and bookings are getting scarce for that time period with other airlines. Maybe we will get refund quicker if we go to media.

Company: Tiger Airways
Country: Australia
State: South Australia
City: Adelaide

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