Tiger Airways
Tiger Reject To Avoid Double Internet Payment

Re: Book 2 tickets on same name and same flight, and I can’t avoid 1 of them

On Wednesday, 31 March on 12.00AM (Adelaide Time) I’ve tried to book a ticket for my self From Adelaide to Sydney for 6 April 16.40 o’clock, Flight Number TT8906, price AUD274. Since I don’t have Credit Card, I am asking my friend’s help in Adelaide to do the payment by using her Debit Card. However for unknown reason the screen was stopped, there is no further display, and I had been waiting for 3 hours there is no email confirmation coming on my email account.

With assumption that the transaction was not succeed (as I have been waiting for 3 hours), on the same date, Wednesday 31 March around 15.00PM, I asked another friend of mine in Jakarta, Indonesia to do online booking on same Tiger Airways flight I explained above (Adelaide to Sydney, for 6 April 16.40 o’clock, price AUD274) by using his Credit Card. Apparently the online booking that my friend in Indonesia made is succeed right away; Adelaide to Sydney, 6 April time 16.40, Flight Number: TT8906, with booking reference code: D16GCF. I didn’t get the email confirmation by the time but as for me as long I got the booking reference it will be fine.

On the next day, Thursday, 1 April I received two different emails confirmation from Tiger Airways. Apparently the first booking on paragraph 1 is succeed (Adelaide to Sydney, 6 April time 16.40, Flight Number: TT8906, with booking reference code: D15YAH), but the confirmation won’t coming immediately on the same date when I did the purchasing process (31 March). In other way to say; because the error display on my 1st booking, I bought 2 tickets for my self for same flight.

On 2 April I sent fax to Tiger Airways on Fax: 61393353455 to propose to cancel one of my booking code D15YAH, but nothing works. I suspect they didn’t fill the paper in the machine. I called the costumer service on 61393353033 but they again refuse to listen my problem. I have sent same mail to these 3 email addresses: augroups@tigerarways.com, contact@tigerarways.com, and tritinerary@tigerairways.com. I never got any reply. Today while I check in my flight from Adelaide to Sydney (Flight Number TT8906) I asked the same question to the Tiger checking in staff, as I guess, they admit they don’t know how to solve my problem, and there is nothing they can do regarding my double booking number. Practically they blamed me for made 2 payments, instead of to understand the Internet connection issue.

The last effort is sent the same letter to Tiger Airways in Singapore, again nothing works. I am quite surprise this Tiger Airline company does not even respond any mail/ email/ fax that I sent them and inform me whether my case is refundable or not. And more surprise me this kind airline still have licence to run the business.

Tiarma Fitriani Panjaitan
Email: fit_oceania@yahoo.com
Australia Mobile: 61435724484 - Indonesia Mobile: 628128390292

Company: Tiger Airways
Country: Australia
State: Victoria
City: Melbourne

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