Tiger Airways
Service Complaint

After lining up for well over 2 hours for a flight to Perth, getting on the plane and then we being all the passengers ordered off the plane. The reason for this was a curfew. Tiger could not for some reason administer it's booking procedures and get customers on board in time.

The flight captain stated we would get our money refunded, I have contacted Tiger 2 times, the first time it took over 26 minutes, the assurance I received it would take 2 to 3 weeks to get my money refunded. This never happened. Today I rang, over 35 minutes listening to their commercial broad cast. Again after explaining the whole scenario again I was told it would take 3 weeks for the refund.
This is a nasty way of doing business I think.

My learnt experience is if I were ever to fly Tiger Airway's again " is" to have back up plan and the funds available to get to my destination with a reputable airline company. Tiger was cheap but has turned out a nasty experience in my view.

I have also learned not to consider Tiger Airway's booking on the last flight of the night, I would need time to change carriers the next tiger Airlines make their next error.

I think flying with Tiger Airways in a once in a life time proposal, I won't be in a hurry to do it again.

W13ELX

Company: Tiger Airways
Country: Australia
State: South Australia
City: Adelaide Metro Area

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