British Airways
Ad treatment of customers

Last December I was caught up in the snow delays and cancellations in London. My Easyjet flight to Zurich was cancelled so I booked a flight with BA for the next day. When I arrived at Heathrow the board said that flight too was cancelled. BA staff told me it was due to "weather" and to queue up to get in the queue for rebooking. Eventually a roving staff member booked me with Swiss Air the next day but said I had to pay for my own accomm etc since the problem was weather related. I spoke to my daughter at London City Airport to find that her flight to the same destination as mine was fine and my nephew in Zurich rang to say the weather was fine there. As I, very upset, walked out to find accomm I looked at the board again and my flight was there - departing on time. Stunned I spoke to another BA staff who phoned someone only to be told that the flight was full and my seat had been given away - within 5 minutes of me being rebooked. I admit, I lost the plot and demanded my seat back - upon threat of calling the media. Another staff member said they "would try" - to which I replied that if they didn't I was heading for the nearest phone. Within minutes I had my seat back and was shuffled through the gates (away from phones I guess). I was already angry but this doubled when the captain on the flight apologised for the delay as it was due to "technical trouble". In other words BA lied through their teeth to save money! How many other ppl from my flight had to pay for accomm etc, missed connections and so on, just because BA has no respect for its customers and only cares for saving themselves money. I will never use or recomment BA to anyone.

Company: British Airways
Country: Australia
State: Queensland

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