Otel.com
Incomplete transaction

I booked a holiday through Otel.com

During my stay, i ate some hotel food which was poorly prepared and was forced to go to hospital with a serious bacterial infection.

The hotel was lovely, they contacted Otel.com and both parties agreed to refund me 5 nights as compensation.

Otel.com claim to have transferred the money into my account, quoting the same reference number 10 times. I have provided bank statements to prove this has not taken place.
They wont accept my solicitor's calls, wont talk to their bank to initiate a trace. Instead they repeat the same thing over and over without acknowledging my concerns.

I have since contacted my governement to discuss.

Company: Otel.com
Country: Australia
State: New South Wales
City: Sydney
Address: 16
Phone: 0450900020

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