Holiday Club
Cooling off period

My husabnd & I went to presentation to join a holiday club. After being given the "hard sell" we decided to join the club. They took our deposit money and rushed us out the door with out explaining the cooling off period. That night we were excited and tried to look at our new holiday club to book a holiday in April. We were unable to access any information as you needed the log in membership number. We called and asked when we would be able to access the site and they said 3 weeks but someone could find a holiday for us and email the info. The email we got back was for prices more expensive than I found on the internet when I searched myself. We then decided that we no longer wanted to be members, so we emailed them and was told we were already out of our cooling off period. It was 7 days from the day we signed up, not from when we recieve our membership details. What kind of business gives you a cooling off when you can't even access the product. I am still fighting this issue as we signed up on 29/12 and contacted them on the 10/01 to cancel. We have only paid the deposit at this stage with regular payments due to come out in Feb. We are still waiting for our log in information... People beware... DO NOT JOIN HOLIDAY CLUBS!!!

Company: Holiday Club
Country: Australia
State: Western Australia
City: Fremantle
Address: 5 Norfolk Street
Phone: 93358217

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