Oceanside Cove
Oceanside Cove - Beware bad attitude!!

I paid a deposit to stay here, about 2 weeks in advance, using my credit card.
On departure, we were expecting our credit card to automatically deduct the remaining balance due. This had been the usual case with all the other accommodation we had stayed in.

The morning of departure, we left very early to catch a flight to Perth (5 hours). During this time, Oceanside tried to debit the balance from the credit card but due to our high expenditure rate, we exceeded the limit and the transaction was declined. They emailed me on my private email to find out what the story was but because I didn't respond immediately (within 5 hours) they decided to:
1.)Email multiple colleagues and staff members at my work in South Africa. Very rude email.
2.)Phone my boss at my work office in South Africa with exceptional attitude.
3.)Leave multiple voice mails on my cell phone, which were again very rude, demanding payment.
4.)Multiple emails to my private email demanding payment.
5.)More than 7 failed attempts on my credit card for payment.

Within 1 hour of landing in Perth, I credited my card with enough money to settle my bill. The amount of rude emails and phone calls were very unprofessional.

Company: Oceanside Cove
Country: Australia
City: Burleigh Head Australia

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