Ready flowers
Flowers- Misleading Advertising

My husband ordered flowers from Ready Flowers to be delivered on February 14 to my office before 5pm. He's intention was to SURPRISE me.
Well.. the flowers didn't arrive. I checked their website and nothing has been recorded to their onlinbe system. I rang the 1800 number but just an automated response " customer service will be back on line as soon as possible" and the line cuts out. Today at 9am, i checked their tracking and it says "In Transit or Delivered". Lunch time the flowers didn't arrive. 3:30 pm I had a call from some Florist asking if i work close to the City. I told him i'm only 3km away from the City. He then asked for my home address which i refused to give as the Ready Flowers were given the instruction to deliver the flowers to my office. I thought to myself.. this was supposed to be a surprise but here's the Florist telling me that there are flowers to be delivered to me. I was so furious, and the guy told me that he was only commissioned by READY FLOWERS. He knew i was fuming and so he gave me another number to ring. Thesame automated response but this time i chose option 3. I spoke to a lady I told her the problem and I asked to be credited. She said that they will get back to my husband in 48 hours. With the amount of complaints here i think we will be waiting til' the end of the world. READY FLOWERS are MISLEADING people, providing FALSE ADVERTISING and DON'T DELIVER a professional service. I just hope that Fair Trading or ACCC will do something about READY FLOWERS website. I don't understand how people like these get away with their crimes. This is Australia!!!

Company: Ready flowers
Country: Australia
State: Victoria

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