Driver Whiz
Refusal to re-supply registration key lost in computer upgrade

I bought the program earlier this year to update my drivers, and I have my Banking records to prove it. I had to re-install my operating system, and failed to save the registration key so I could continue using the program. I emailed Driver Whiz, explained the problem, and
asked them to supply the missing key. First response was :- Can't find your details in our data base. I kept writing to them, and finally
got another response :- We sent the key to another email address. Maybe I was using another email address when I bought the program.
I've had computer problems and had to switch from Wireless Broadband to Dial-up for a while, and used a temporary address for that.
So I wrote again, pointing out that I can't access that now-closed temporary account, and they don't answer. I live in a small country
town in outback Queensland, and I have a very unusual name, so there's no question of a mix-up in identity. Their records must show
that I bought the program. I can't remember which email address I was using at the time, but my identity hasn't changed. If they'd respond, and engage in some discussion, I wouldn't feel that they are intentionally cheating me. But they're not acting like honest
people. Can anything be done to stop them from treating customers like this?

Thanks, from Gaele Maat.

Company: Driver Whiz
Country: Australia
State: Queensland
City: Goomeri

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