Hungry Jacks Deer Park Victoria
Wrong burger givenand rude behaviour on change request

I ordered a meal at deerpark hungary jacks drive through on the 19 July. I am a vegetarian so I ordered a vegie burger as a meal and two vegetarian (cheese burger without meat) meal. I stressd to the person that the meals be vegetarian without meat. I went away with the food to my sons tennis 20 mins away. I opened the paper bag and distributed the meal to my kids as it was packed. We started to eat starting with the chips first and the cheese burger, .When i opened the vegie burger I saw that the burger was a BEEF burger. My child was at the tennis training so I was not able to return straight away. I went back to the deerpark hungary jacks and told what had happened. I was asked where is the other things I ordered. I told the lady that I had eaten others I just want the beef burger returned and have a vege burger instead. The lady was very rude to me and said "no you ate the other things Hungary jacks policy is to return all you ordered"
. She did not refund me, nor, give me a vegie burger and was giving me the beef burger back. I am A Hindu vegetarian and so are my kids. Never consumed beef and pork. before. I told the lady that was a vegetarian. But she just was so rude, took the burger and shut the window on me to go away at the drive in. It was raining heavily so I had to go away.
We enjoy our Hungry jacks burger every few weeks but this incident has really put us off. I should be given a refund or a vegie burger, that is all I am fairly asking for. I paid for it, the staff at Hungry Jacks made a mistake and they should correct it.
The receipt shows 1 JUNIOR V / MEAL..
I will be happy to provide the receipt if you require.

We look forward to your assistance.
yours faithfully

REETA Lakhan (mobile 0410190571)

Company: Hungry Jacks Deer Park Victoria
Country: Australia
State: Victoria
City: Melbourne
Address: Station Road, Brimbank shopping centredeerpark

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