ACN
Lack of service

Untrained reps selling complicated equipment. Unhelpful head office staff with no flexibility and limited provision of service. I bought a Videophone when we had to pay $500 for the privilege on top of equipment cost. Bought one for my mum, daughter and my brother bought one, so we could communicate as a family. My daughters phone never worked and calling the techs at ACN we were told that because we were connecting by wireless they did not provide support! Huh? (ADSL is only available after someone dies in Australia). After paying 6 months of rental (on a phone she owned) and realising she couldn't afford to pay anymore, asked if she could 'hold' the service until we get the thing working. They said maximum of 2 months. Since she couldn't get ADSL in that time and then get tech service, cancelled the service and was told she could never use the phone again or have it re-newed - a $300 phone. No-one bothered to ask if she wanted to send it in for service. My mother's phone worked and I was paying for it, next thing we find, both my brother AND I are being debited for her phone!! Double dipping! AND they wouldn't talk to me when I phoned about it although I was paying for it! Huh? My brother is still trying to sort this one out. The phones stop working properly after about a year and we have all found that callers can't hear us. My internet stick didn't work in major regional locations in Australia (even with external antenna) so I couldn't use it and had to get a new service from elsewhere. ACN told me I could not cancel the $30 per month for a stick that didn't work unless I paid $301 to be able to NOT use the thing. They sent to a collection agent for the $301 and when questioned by the collection agent, would not give an inch. I realise that those in the capital cities have limited problems - so don''t sell to those in regional areas. We were supposed to be reps and we have had such a bad time that we wouldn't recommend it to anyone - GO SKYPE!!! PS All this trouble in 12 months - cost? approx $3000 wasted

Company: ACN
Country: Australia
State: Queensland

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