EFM3607SC Frost Free Freezer Electrolux
Service and Freeze

Hi
extremely dissapointed in the product. Went for Electrolux pigeon pair as thought I was buying a quality product. WRONG!!!
My freezer that is 7 months old has stopped working - power but woke up to deforsted items Tuesday Morning (Only filled it for school term on the weekend - and guess what none of this is covered!). Sure glad I purchased an additional 4 year warranty as looks like i am going to need it.

Contacted the local service agent only to be told no technician until next Monday 20 Feb - Haa, Haa. I am a single working mum with Kids. Requested a call when service centre open to get it fixed urgently. Advised I needed at least 30 min to get home from work (work in a hospital - cant leave at the drop of a hat). Left for an Industrial relations meeting at 11:00am precisely (no phones allowed). returned to find a message at 12:10. returned call only to be told tech had gone to house and that was it for the day. As I returned call in 10 min "Not fair!). Was rung back and told message left at 10:40 - not true as no message on my phone and I was still in my office with my mobile glued to me. When stated service was terrible and I needed freezer fixed was accused of lying as thier records indicated they had phoned! Dont know who - but it wasnt on my phone. Told to escalate issue and was advised some one would call me back in 4 hours approx. 16:30. No one had rung by 16:55 so I rand the 13 number - guess what the switch board had closed (5 min early and of course no one had rung me). I am in Chemical training for the next 2 days so will be unable to take any calls. guess my freezer wont be fixed next week either. i wonder if Today Tonight would like a story??

So my experience is Electolux Fridges are Lemons and their is no Service to repair them. my advice is dont buy them!!!

Company: EFM3607SC Frost Free Freezer Electrolux
Country: Australia
State: Western Australia
City: Perth

  <     >