Qantas
Flight information

I have recently missed a very urgent domestic flight due to a flaw in Qantas' flight information. I rang to check on a departure time as we are all asked to do, gave the flight number as requested, & was informed there was a delay. I got to the airport 1 hour prior to the time I'd been given only to find the flight was closed & leaving. NOW HERE'S THE ISSUE - This flight was scheduled to depart 0005. TO CHECK THIS YOU WOULD HAVE TO CALL 1 -2 HRS BEFOREHAND. The information given coincided with the flight no I had. Instead, I was given the previous night's time, as that flt no was the same. I had no idea it wasn't mine. Surely to god, somebody can program this information service to cover this grey area - a simple "this flight is not yet listed " would have sufficed, at least I would have gone to the airport at the normal time & caught the flight. It was particularly distressing as I was trying to reach my son who had been in an accident. Fortunately, Qantas were able to get me on another flight the next day. Even a change of flight numbers for these midnight shuttles would be something!

Company: Qantas
Country: Australia
State: Western Australia
City: Perth

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