Qantas
Not responding to complaint / Overcharge

I lodged a complaint Wednesday 4 July regarding a flight I missed with Qantas. Strangely enough it was because the flight actually left EARLY - appose to always late by Qantas. Flight was scheduled to leave 18:40 with an 18:20 boarding time. Arrived 18:24 at the gate to find the plane has already left. Excuse from attendant at gate: A big plane was coming in and we had to make way for it and as you were the only person not here we decided to go. This is after their flight the morning was 90 minutes delayed. I was then put on the later flight and true to form this one was late 15 minutes. Despite 4 written requests to ask for an explanation on Qantas website, I still have to heard anything. If you contact them you have to hold on for ages. Wherever I have a choice from now on, will not use Qantas and have no sympathy if the other airlines take their business as they are shocking. Loyalty counts for nothing if the service is pathetic. On top of this, a friend of ours made a group booking for 8 people online but instead of using my wife's birth name as per her passport, he used her call name as everybody knows her - birth name Sophie / call name Fiona - just the way her parents decided to do things. We wanted to do the right thing and change it but Qantas saying to this will be a $500 charge. Really!!! To change a name???

Company: Qantas
Country: Australia
State: New South Wales

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