Europcar Australia
Overcharged

I hired a vehicle through Europcar after obtaining a quotation through Vroom Vroom and the arrangement was that the vehicle be picked up at Mackay Airport and dropped off at Townsville Airport four days later at 7.42am in the morning and costs were estimated to be $306.00 with no drop off fee. When I picked the vehicle up at the Mackay Airport the Rental Agreement confirmed costs previously quoted and there was no inclusion of a drop off fee (I regularly hire vehicles and always read the fine print) I returned the vehicle to Europcar Townsville Airport at approximately 6.45pm three days, 11 hours etc later. The vehicle was refuelled, not damaged and parked in a designated Europcar parking area following which the keys were handed to a hire company employee inside the terminal.

Europcar billed my credit card in the sum of $752.00 and when I contacted its Victorian based head office and queried the bill a customer relations person told me that the vehicle had been returned early (approx. 13 hours) hence I had to pay a drop off fee and associated charges (more than $400).

There is no way I will ever recommend Europcar to anyone, what a disgrace.

Company: Europcar Australia
Country: Australia
State: Queensland
City: Townsville

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