AUSTAR
NO HELP WITH TECH ISSUE

BEWARE OF AUSTAR SUBSCRIPTION TV I COMPLAINED ABOUT A TECHNICAL ISSUE SEVERAL TIMES VIA MESSAGE BOARD ON THE AUSTAR SITE, OVER A SIX MONTHS PERIOD. AUSTAR JUST IGNORED MY COMPLAINTS BECAUSE THERE CUSTOMER SUPPORT (RESPONDED TO MY FIRST COMPLAINT) COULDNT FIX IT SO I REFUSED TO PAY UNTIL FIXED.THEY DISCONNECTED MY SERVICE AFTER I DIDN'T PAY A FINAL NOTICE THEN A "KEVIN" IN THERE COMPLAINTS DEPARTMENT SENT ME AN EMAIL AFTER MY COMPLAINTS SUSPICIOUSLY WENT MISSING " TRANSLATED" IT SAID PAY OR PISS OFF. WHEN I FINALLY GOT ONTO SOMEONE IN HIGHER POSITION THE COMPLAINTS DEPARTMENT HAD DELETED ALL MY COMPLAINTS SO IT COULDN'T BE VERIFIED IF THAT THEY WERE RECEIVED (THEY LIED!!!). I HAVE BEEN WITH THEM OVER TEN YEARS AND PAID THEM OVER TEN GRAND !! THEY HAVE AN ARROGANT BACKSTABBING STAFF THAT THINK PEOPLE IN RURAL AREAS HAVE NO OTHER ALTERNATIVE THAN AUSTAR . SO DON'T BOTHER WITH THEM, THERE'S OTHER ALTERNATIVES NOW. THEIR NOT GETTING MY MONEY ANY MORE DONT GIVE THEM YOURS.IM TRYING TO GET EVERYONE IN MY AREA TO GET RID OF THEM (RURAL AREA OF AROUND 1000 PEOPLE EQUATES TO AROUND 5 MILLION DOLLARS). DON'T GIVE THEM YOUR BUSINESS !!! WHY DOES AUSTRALIA HAVE ONE OF WORST CUSTOMER SUPPORT IN THE WORLD? IS IT BECAUSE AUSTRALIA IS SUCH A GREAT PLACE TO LIVE, EVERY ONE HAS A STRONG SENSE OF EQUALITY, SO A COMPLAINT IS DEFENDED LIKE A PERSONAL ATTACK ?? OR CANT AUSTRALIANS FEEL ANY EMPATHY UNLESS ITS HAPPENED TO THEM ?? COMPANIES LIKE AUSTAR, TELSTRA AND BANKS ETC. CAN BE DEFEATED BY EVERYONE STICKING TOGETHER, START TAKING THEIR MONEY AWAY AND THEIR GREEDY LITTLE EARS WILL PRICK UP AND START LISTENING. CHEERS STEVE.

Company: AUSTAR
Country: Australia
State: South Australia
City: Tailem Bend

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