Brian Sutton
Jetstar- change of booking

I had booked a plane ticket with Jetstar, found out i booked a ticket for my wife under my name, (oversight on my behalf), tried to change it before i left for our honeymoon, and found out on the day of my wife'S return trip that the change of name had not gone through.
They (jetstar) informed me that the change of name had not gone through and that it was too late too change the booking, i replied with it was a simple change of a data entry, they proceeded to inform me that they were not able to change the name on the ticket, and i would have to forgo my seat and buy another ticket at twice the price.
I was not very happy about this and asked to speek to someone who could fix this, they informed me there was no one too speak too.
This i thought was un-acceptable, but was told nothing could be done.
At the end of it i had too pay the over inflated price of a seat i had already paid for, this cost me 3 times the price of the original fare.
In my opion jetstar extorted money from me as they had me over a barrell, and they knew there was nothing i could do as i had to get my wife back to go to Melbourne for work.
This i find un-acceptable and will never fly with Jetstar ever again as i find them extortionists.

Company: Brian Sutton
Country: Australia
State: Victoria
City: Melbourne

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