Air Asia
Prepaid meal at the airport but refused meals on board the plane

My wife and I booked our tickets at the Perth Airport at 1.45am on the 10th March with paid meals included, but to our surprise when we boarded the plane on the 11th March we were told that we have not registered for the meals, despite showing them our paid receipts that clearly written in by Paul the counter-sales person in charge, Aus $14.00 for 4 meals. The flight steward told us that they have limited meals available on board the plane and that we will get a refund when we get back to Perth. He said that they needed 24 hours to prepare the meals on board the plane. So on coming back on the 18th March we had the same problem again with the flight stewardess as she said the same thing, that our meals were not recorded on our boarding ticket despite the fact that we produced our paid receipts and on the flip side of our boarding printout from the internet she flatly refused to serve us our meals again, saying the same thing that they had limited meals on board the plane. I argued with her about the ones that they were selling and she said that we had to purchased them then get a refund when we get back to Perth.
On arrival, I went straight to Paul the counter-sales person, and I complained to him. He took my only receipt that he wrote out for me, together with the printout of my itineraray and said that he will forward it to his boss Mr. Steve McQueen and he will contact me.
Till now I have not heard from him.
Then I rang 1300 760 330 a lady spoke to me and gave me this email address to lodge a complaint.

MY Booking Number: B5RRLB
Flight D7 2715
Depart: Perth to K. Lumpur Thursday, 11 March

Return:
K. Lumpur to Perth Thursday, 18th March

What I am asking for is a refund of Aus $14.00, plus one meal purchased on board the plane on the way back for $12.00 issued by a Stewardess by the name of: FA Halishazliffa
H 2354
on flight number D7 2714 on the 18/03
Flight Number: D7 2714
Seat No: 18B
Receipt No: 207031

Please reply me on email: joeteoh@tpg.com.au OR

Mobile Phone: 0449 6225 41
Home Phone: (08) 9459 6147

Thank you.

I remain,

Your truly,

Kok Lee Teoh

Company: Air Asia
Country: Australia
State: Western Australia
City: Kenwick
Address: 11, Dempsey Place, Kenwick, WA, 6107
Phone: 08945961470449622541
Site: www.tpg.com.au

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