Qantas
Service deterioration

So..Qantas are charging $30 excess baggage/flight. In a recent 2 week SYD_ADE_MEL_SYD, I have paid the $90. For this pleasure I have wasted 1hour, met @ least 5 embarrassed staff, struggled through 4 queues, and a system that doesn’t accept my National Australia Bank Visa Card..I am a Gold/Platinum Frequent Flier. Tonight one of two bags checked in the Frequent Flier centre, and for which I spent $30, queued in 2 queues for 20 minutes, and which wouldn't accept credit card payment at electronic terminal got lost. So, am I 1) happy, 2) recommending the cessation of life support for the moron at Qantas who instigated this change, or 3) feeling for the qantas frontline staff who have to handle these increasingly frustrating issues: hint - the answer is an even number.. B

Company: Qantas
Country: Australia

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