Qantas
Cancellation of connecting flight

Booked and paid for return flights from Perth via Singapore to London only to find 48hrs before we left Qantas had cancelled ourconnecting flight Singapore-London without any notification. Tickets booked and paid for January departing April No apology, Customer Service from Qantas purported our fault and could not get us on flight as originally booked. Eventually flight that took 37hr to reach London via Sydney, Toyko, Frankfurt London. Totally unacceptable. Revised tickets were nearly $1500 less than originally paid and Qantas has kept money. Will not be flying with them again. Their standards are slipping and Customer Services need to be made accountable. Have written to Qantas and will be intersting to see how long they take to respond.

Company: Qantas
Country: Australia
State: Western Australia

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