Airline flights
Flight booking cancellation without notification

On July 11th I arrived at Krakow airport at 5am and I was advised that my flight to Amsterdam had been cancelled and rescheduled for the next day. Please note that at no time prior to this was I advised of the change of flight, either by Edreams who booked the flight on my behalf or by the Airline Eurolot. As I had a connecting international flight from Amsterdam to Sydney that could not be changed, this rescheduled flight was unsuitable.

I contacted the both Edreams and Eurolot. Both companies were extremely rude, refused to help, blamed each other for not notifying me and Edreams put me on hold halfway through the conversation until all my phone credit ran out. I was then forced to pay over $900AUD with another airline for what was originally a $100.

I contacted Edreams and Eurolot when I got home and they refused to take responsibility or provide compensation. They said the flight was cancelled due to "technical difficulties". They refused to provide more information, saying that I had to contact the Eurolot who still won't respond to me. As such my insurance will not cover this. Edreams said that I would be refunded the cost of my original flight, but its some months later and this still has not happened. Edreams also said they had notified me by email of the flight change, even though earlier they had said they didn't, but again after several requests, they never supplied any proof of notification. Edreams is currently not responding to any of my emails. I have also called them but this was not helpful either.

Company: Airline flights
Country: Australia
Site: www.edreams.com

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