Platinum Holidays
Customer service

I joined with this company after a phone call. I agreed to spend money on 'vouchers' and was told that I could use them anytime... theres no expiry date. I contacted them about 2 years later to book a holiday. They had 'changed' owners aand knew nothing of me. I persisted and finally they 'found' my details. When ever they said they would call me back with details of holiday they never did. Their web site at the time wasnt complete and I couldnt even get details online. I was promised a list of accomadation which took weeks to recieve.
When I stood up to them I was told to 'settle down'. One of the ladies even told me that she had a sick father and 'I' needed to be nice to her??? What the...?
I never recieved emails or phone calls back when promised.
Finally months later when we finally booked a holiday, we drove 3 hours to our holiday destination, only to find they had no record from platinum about our arrival!
When we finally got into our room (with much drama) our oven didnt work, dryer/washing machine didnt work AND we got chraged extra on our credit card.
When I complained about this to platinum we were told to stop complaining and just enjoy holiday. I was also told that I have done nothing but complain the whole time I have delt with them... BUT THEY HAVE MADE THE SCREW UPS!!! They didnt want to take responsiblity or accountabilty for stuffing up.
When we got home I complained to consumer affairs. They told me that I defintly had a case against them. I needed to spend time getting dates, reciepts and write a detailed letter about the situation. I was in the process of doing this when my son was rushed to hospital, I then spent the next 2 weeks up there with him.
I then thought, I dont have the time to waste on this stupid company anymore. I was exhausted and worn out and didnt follow up on the complaint with consumer affairs. Im kinda kicking myself for it, however all I can say is DONT DEAL WITH THIS LYING COMPANY!! We still have money invested with them and we will never get to use this.
BAD COSTOMER SERVICE!!!

Company: Platinum Holidays
Country: Australia

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