Agoda
Cancellation fee

I booked 2 rooms back in November and read and agreed to the cancellation policy...$15 fee, first night forfeit if cancelled within 7 days.
then the tsunami happened and I had to cancel one room. Kept one room and was charged $15. Then, 16 days prior to booking, searched and found alternative accomodation through Agoda which wasnt available at time of first booking (same dates)... so cancelled first booking and remade booking for a ryokan, still with Agoda, 16 days from start of booking. To my horror I got an email saying the entire 4 nights for 2 people was the cancellation fee...$625 rather than the $15 I was expecting. I could understand one night, but the whole 4 nights just seems outrageous... especially since i made the second booking through their website. I know some people will think caveat emptor, but this kind of puniyive fee is so different to the first cancellation fee that it seems and felt fraudulent.

Company: Agoda
Country: Australia

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