Qantas
No refund

I paid $160 to Qantas for "extra leg room" exit row because I have a number of leg problems and when I got on board there was no such seat. I compalined to Qantas and got no reply. I wrote to Qantas and got no reply. I sent a letter of demand to Qantas and got no reply. I took them to VCAT, which only takes a few minutes and costs $37, and they immediately folded, though they gave me back the money plus costs just as it was about to go to court.
From now on I intend to take all unresponsive big companies immediately to VCAT or other State equivalent and I suggest everyone else does the same, as force majeure is all they understand. Next on my list are Jetstar, whose dysfunctional website cost me $80 for extra luggage I didnt want, and AGL, that has been incapable of taking a meter gas reading for the whole three years I have been here and just makes up usage figures.

Company: Qantas
Country: Australia
State: Victoria

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