Booking.com
Overcharged at hotel

Booking also sent my credit card details straight to the motel. We altered our booking during our stay which the manager was perfectly happy with. We had to leave early for my honeymoon. When we left she charged us for the original booking without my authorisation because she had my card details. Now she is refusing to refund the difference. We also had a flood in.out room on our wedding night and all she did for two nights was put towels on the floor. She hadn't even called a plumber. I advised the manager I wasn't happy to pay for those two nights with no joy. Never stay at the Moruya motel. She ruined a time for me that should have been the happiest. I cannot get any help even from the bank as I have no written proof. But this wouldn't have happened if booking hadn't sent them my bank details.

Company: Booking.com
Country: Australia
State: New South Wales
City: Moruya
Address: moruya motel

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