VIPTEL
Fraud sales department n poor customer service

It happend with me n my friends, they even offerd me n my friends a handset n a laptop or lcd's, but we havn't recieved anything, i called the customer service n said i wanna cancel it, they said they will arrange a call back from cancellation department but it's been 20 days ..no call, now today i'm calling viptel customer-service since morning.. they transefer my call to cancelation department but it got disconnected everytime, now when i called them again they said we'll arrange a callback in 24 hrs i said i don't want anycall back from you guyz after 6 hours, suddenlly they called me in 30 min. n a gal from cancelation department said i'll put ur cancellation request in process... i was like WTF**, in process ?? you are from cancellation department lady so cancel it forget abt the request, she said i owe them nearabt $20, coz i didn't give them call within 14 days, where i already made them a call within 10 days about cencelation, so i asked her to check her facts right. after--- heaps of calls-increasing my landline bill n a.. big conversation, she said it's been done but you have to return our package. n we will investigate everything. really cheap company with heaps of apologies but nothing. thats why nobody heard of this company accept those guyz who has been thuged by viptel.
don't you think we should do something about it ??

Company: VIPTEL
Country: Australia

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