Optus
MOBILE PHONE

HUSBAND DID PLAN WITH OPTUS, GOT THE SALESMEN TO GO THROUGH WITH DIFFERANT TYPES OF MOBILE PHONES, MY HUSAND SAID HE WANTED CERTAIN FEATURES AND EASY USE. WELL WHAT A JOKE - DID NOT HAVE FEATURE HE WANTED AND NOR EASY USE. CONTACTED THEM DAY GOT PHONE AND CONTINUED TO DO AND FINALL SPOKE TO WOMEN WHOM SAID LOOK INTO AND SEE WHAT COULD BE DONE, FOLLOWED UP WITH THEM FOR OVER MONTH AND NOTHING EVER HAPPENED I SHOULD HAVE TAPE IT AS ALL I WAS DOING WAS REPEATING ISSUE OVER AND OVER TO EACH PERSON I SPOKE TO.

MY HUSBAND GAVE UP AND HAS ONLY USED THE PHONE WHEN GOING OUT, AND REVERTED BACK TO HIS OLD PHONE MOST TIMES,

LAST MONTH HE DECIDED TO GIVEN THE PHONE ANOTHER GO, WELL GUESS WHAT THE PHONE HAS PLAYED UP RUNS OUT OF CHARGE WITHIN 24 HOURS, THEN IT SHUTS DOWN AND FREEZES, THEN IN LAST FEW WEEKS HAVE TAKEN TO OPTUS TWICE WITHIN DAYS OF EACH OTHER BECAUSE THE PHONE NOT WORKING AT ALL.

HAVE LOGGED COMPLAINT WITH OPTUS TO SAY WANTED TO KEEP PLAN BUT GET PHONE REPLACED WITH TYPE OF PHONE FEATURES ORIGINALLY MENTIONED AND THAT WORKS .

HAVE NOT HEARD BACK FROM THEM, NOR STILL HAVE PHONE BACK FROM ITS 2ND REPAIR.

Company: Optus
Country: Australia
State: Victoria

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