Australian air Express
Telephone abuse

From: Paul Jewell [mailto: nanna_jo@bigpond.com]
Sent: Friday, 30 September 9:47 AM
To: 'service@asus.com.au'
Subject: mail of faulty charger - 53287343

Dear AUSU service provider. In reference to the return of the battery pack for my Ausu Laptop, I received your emails reference as to the procedure to follow. I have no way of converting a pdf file and explained this to the female driver who called to pick-up the package. She was extremely obliging and took from her vehicle a con-note and in my house filled in the con-note which she asked me to sign.

On Thursday I received a nasty telephone call from a male employee of Australia courier who told in no uncertain terms that I had sent the package incorrectly and that the female driver had no right to provide me with a con-note. I’m not an idiot and do not wish to be treated as one. I intend to advise, Harvey Norman in person, the retail manager Hobart, where I purchased the faulty product, and Australia Air Express “Qantas”. Regards Paul Jewell.

Company: Australian air Express
Country: Australia
State: Tasmania
City: Hobart Metro Area

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