National Pen - pensaustralia.com
Guaranteed 2 week delivery, 4 weeks later no delivery. Took $200 deposit and no goods. RIPOFF Sydney

On 19 October I placed an internet order, after receiving a sample pen, unsolicited by mail. I rang the Sydney number and got an operator who couldn't guarantee delivery of my selected pen by the date I needed them, the 18 November. She got me to change my order to another pen, saying she could guarantee delivery in 2 weeks, but to be sure she needed my credit card number to take a $200 deposit. I gave this.

Then I went overseas for 2 weeks on business, and when I returned tried to find out where my pens were. A letter had been received asking for a 20% deposit, but since this was paid on 19 Oct I thought the pens would be on their way. Another week passed and so I started to contact them again.

To my horror I discovered I had been taking to a Irish based call center and they had no idea who ran the company National Pen or pensaustralia.com. They couldn't help me at all.

I have been seriously ripped off not only for the $200 but because I have to go into a promotion without an important feature!

Be warned this company is not what they appear!

Michelle
Ringwood North
Australia

Company: National Pen - pensaustralia.com
Country: Australia
Address: Private Bag 5, Mascot NSW 2020

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