Dazzle White
Unauthorised withdrawal of money

On the 16 June I registered for free sample of the Dazzlewhite product with payment of postage required. I received an email back titled 'Dazzlewhite trial receipt' quoting Acaiburn Transaction Number: DZW021245125502 and stating this is your receipt for your $14.90 purchase of a 14 day trial.

I had an online conversation with this company at a later date due to my non-receipt of this item. I was charged for this conversation. I later received the trial item. However, regular deductions continued to be made from my account and no further product was forthcoming.

On 19 August I spoke to a representative from Dazzlewhite and requested that all dealings between us be terminated. I had not received any items and was being regularly charged. On the 20 August I received an email confirming my cancellation. See below:

Thank you for taking the time to try out DazzleWhite. This is an automated message to confirm that you have recently been removed from our preferred customer program; therefore you will no longer be receiveing any more DazzleWhite products or shipments unless a shipment had already been shipped prior to your cancellation.

Please keep this cancellation note for future reference.

Sincerely,
DazzleWhite Cancellation Department

I then received a package with 3 items to match the number of payments deducted from my account.

Unfortunately my cancellation does not appear to have stopped DazzleWhite from continually deducting money from my account - including the day after I received the cancellation notice from them.

I have items listed as:

21/8/09 vh access 888-332-2707 (foreign amount 3.24 US Dollar) - $3.91Au
21/8/09 Healthmember - 888-779-5303 (foreign amount 7.14US Dollar) - $8.61Au
19/9/09 Elitepack 8663962729 (foreign amount 2.96US Dollar) - $3.41Au
24/9/09 Kitaccess 8663410774 (foreign amount 7.01US Dollar) - $8.04Au
19/10/09 Ezykit 8664371621 (foreign amount 7.01US Dollar) - $7.67Au
20/10/09 Elitepack 8663962729 (foreign amount 2.96US Dollar) - $3.24Au

I have not included the curreny conversion fees!

I am now in the process of talking to my bank and their fraud investigation area to recover and prevent any further withdrawals from this organisation.

STOP - your actions are unethical.

Maryanne F

Company: Dazzle White
Country: Australia
State: New South Wales
City: Sydney Metro Area

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