Aetna Long Term Disability
Customer Service Issues and Non-Payment of Benefits

I am quite happy to provide copies of all the correspondence exchanged with Aetna, but your electronic form does not allow me to attach the Word documents. Please advise of an email address so I can forward those to you.

Quite simply, Aetna's policy seems to be to demoralize and intimidate the client. They have made empty promises to return phone calls, make insinuations about psychological issues versus the true medical condition of narcolepsy, and stalled beyond belief. They continue to say I can appeal, but quite frankly I think this is a stalling tactic to break down the spirit of the policy holder.

My claim for $60, 000 may seem relatively insignificant to them, but it is my only source of income and I resent them treating me like a criminal. I am happy to provide whatever they need, but find it incredulous that they can pay me for two years and then decide that my chronic condition is no longer valid. All of my medical documentation says differently. Multiple sleep studies and two sleep specialist have confirmed my condition, but Aetna continues to rope me along... all the while making it impossible to pay for my medications, etc. when I have no income.

Please help!

Company: Aetna Long Term Disability
Country: Australia
State: New South Wales
City: Belmore
Phone: 0425404194

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