Spec savers
Bad customer Service/product

I have recieved nothing but disgusting service. I was talked into taking new frames not using my old frames and they have been nothing but cheap knock off styles, very uncomfortable. I have been back four times to have them adjusted and they still dont fit me correctly. The service people dont seem to care one bit. The second visit to pick the glasses up, I was disgusted the girl didnt even tell me to try them on so they could be adjusted, I had to ask. I am a pensioner and cannot afford to go and get new glasses else where, and I have ended up resorting to wearing my old glasses with the old perscription because I just cant wear my new ones comfortabley. Ive never had any issues before with previous glasses purchases... Maybe I SHOULDNT have gone to Specsavers (oposite to what their add says!). If anybody knows a way of contacting head office about this query/complaint I would be more than thankful! Rodney Johnson - email: jazpuss@hotmail.com

Company: Spec savers
Country: Australia
State: Tasmania
City: Clarence

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