McDonalds
Poor sevice

I went to Craigieburn McDonalds on 10/04/10 and ordered two small Big Mac Meals and a cheeseburger to eat in. I advised the staff member taking my order that one of the Big Mac's needs to be gurken free and free of gurken sauce. We sat down to eat our meal and noticed that that Big Mac still has gurkens throughout. I had to push in to complain and requested the error to be rectified. Staff advised that they would have a fresh burger made up. A staff member then brought back a Big Mac (which was actually the same one with gurkens still in the bottom of the burger). We knew it was still the same burger as it was the same box with the exact reciept stuck on it and same markings on the bottom of the burger. I had to then push in and ask for staff to rectify the error and complained of the poor service. I will never eat from franchise Craigieburn McDonalds again. My meal went cold in the process and by the time my friend got to eat a Big Mac I was long finished my meal.

Company: McDonalds
Country: Australia
State: Victoria
City: Craigieburn

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