Kmart
Unsatisfactory refund

I recently purchased a set of speakers for my desk top computer and found they were faulty. I returned them but my only proof of purchase was a bank statement. They gave me an instore 'red voucher'. I returned two months later to buy a dvd with voucher (cost $9.00) and they would not give me another voucher for the balance. ($25). I was told by the manager I must purchase one only item for the full amount of $34.00 or forfeit the balance. Consumer Protection have tried to negotiate with KMART on my behalf and they told Con. Protect. I was told if I bought something for 90% of the $34-00 I would receive the change. This is a lie. a. I was told no such thing. b. It is still not good enough.
KMART are not prepared to negotiate in any way.

Company: Kmart
Country: Australia
State: Western Australia
Address: Bunbury WA

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