ASUS
Melting laptop and battery

A month after i purchased an ASUS notebook the charger was ineffective unless pressure was applied, not wanting to bother my parents and thinking it would fix itself i left it. Probably a week later after i charged my laptop for two hours when this burning rubber smell filled the room. I tried to remove the charger from the socket but it had melded together, finally i tore it apart but the sockets been damaged. It is just absolutely ridiculous that the only way, is to have it fixed so soon after i purchased the item. The fact is, now that this incident has occured i lack great faith in my laptop and frankly i dont even want it anymore. I reasoned with Bing Lee (the store) but the only thing they could do was give me an address to have it fixed. What happened was extremely dangerous and the fact it this shouldnt happen to a brand new laptop. Second hand, sure. But seriously a brand new $800 laptop shouldnt fail so hugely after only a month, (one week after the two week replacement policy). Im pissed, i should get either a refund or a replacement not to have someone fool around with it so it can break again in 2 months.

Company: ASUS
Country: Australia
State: New South Wales
City: Sydney Metro Area

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