RM Williams
Not honouring promotion

Bruce Grady
08-15-2012
706

I sent the following to RM Williams as I believed I was eligible for their promotion and they have refused point blank to honour (I also have a receipt):
John,
Thanks for coming back to me on this matter. I have looked at your website and cannot see where it states that they must be purchased from a participating stockist. I deal with Goulburn Produce and they are able to supply me with my RM boots (and have done in the past) – why would this not be eligible?
As a long term RM wearer, boots and other merchandise (as well as supporting your brand through corporate promotions with Waratah Fencing in my role as National Manager), I would be very disappointed to miss out here.

His response -
Bruce,
Our website did have the terms and conditions of the promotion and a list of participating stockists but these have been removed as the promotion finished for the Retail division on the 27th July.
All of the local advertising on TV included a list of participating stockists with comments of see in store for details. Radio also had the comments of see in store for details.
Goulburn produce would be well aware that they are not participating.
Unfortunately as they are not part of the promotion we cannot honour your request. This would be totally unfair to the stockist who is supporting the promotion in your area.

The communication trail clearly shows my enquiry and then disappointment on John’s decision on this matter. It is more the principle of the matter rather than the actual coat that concerns me. As a customer of RM Williams I truly believe I am entitled to the free coats given.
They call themselves an Australian company - this attitude is unaustralian! My email is gradyb@onesteel.com