Geox
Australian with faulty Geox shoes, don't know who to contact

I am an Australian and bought a pair of "waterproof" Geox shoes while traveling in Florence, Italy December.By February one shoe began leaking water in.

While traveling around USA and UK I visited the stores and sent out emails asking what could be done and the information I received was that they were happy to exchange for anything in their store but they couldn't do much else because they didn't carry the styles sold in Italy. There was nothing that suited my needs at their stores so I decided to wait until I returned back to Australia.

Back in Australia I was able to get in touch with the Australian representative of Geox in March. After 3 months of back and forth (mainly all my emails were asking for updates as the guy never got back to me and when he did, there wasn't much progress) I finally call the representative only to find out he no longer works for Geox and there is no longer an Australian representative.

So here I am now, in Australian winter, still with faulty expensive shoes, very irritated with the bad customer service and not knowing who to contact.

I have sent an email to shopgeoxcustomercare@geox.com but I am sure I will not get a response. I also posted a comment on the Geox facebook page asking to be contacted only to have it deleted and noone has yet contacted me.

I believe my shoes have a 2 year warranty... but at this rate I am not hopeful.

If anyone has any suggestions I'd be grateful to hear back!

Jade

Company: Geox
Country: Australia

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